Refund Policy

Welcome to stepgig, the leading freelance marketplace connecting talented freelancers with clients from around the world. We strive to provide a seamless and satisfying experience for both freelancers and clients. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the guidelines and procedures for requesting and processing refunds on our platform.

1. Eligibility for Refunds

At stepgig, we want to ensure fairness and transparency in all refund requests. To be eligible for a refund, the following conditions must be met:

• The project must have been funded and paid through our platform.
• The client must provide a valid reason for the refund request.
• The freelancer must have failed to deliver the agreed-upon work or has delivered work that does not meet the project requirements.

Please note that refunds are not applicable for projects that have been completed and approved by the client.

2. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact the freelancer directly to discuss your concerns and attempt to resolve the issue.
2. If you are unable to reach a satisfactory resolution, click on the “Request Refund” button on the project page.
3. Provide a detailed explanation of the issue and any supporting evidence, such as screenshots or communication logs.
4. Our customer support team will review your request and communicate with both parties involved to gather additional information.
5. Once the investigation is complete, we will notify you of the decision.

Please note that stepgig reserves the right to deny refund requests that do not meet the eligibility criteria or are deemed to be fraudulent or malicious.

3. Refund Process

If your refund request is approved, the following process will be followed:

1. The agreed-upon refund amount will be credited back to the client’s stepgig account balance.
2. The client can choose to use the refunded amount for future projects on our platform or request a withdrawal to their preferred payment method.
3. stepgig will deduct a small processing fee from the refund amount to cover administrative costs.

Please allow up to 5 business days for the refund to be processed and reflected in your account balance.

4. Dispute Resolution

In the event of a dispute between a freelancer and a client regarding a refund, stepgig will act as a mediator to facilitate a fair resolution. Our team will carefully review all relevant information and make a decision based on our policies and guidelines.

We encourage both parties to maintain open communication and work towards a mutually agreeable solution. In case of unresolved disputes, stepgig will make the final decision, which will be binding for all parties involved.

5. Changes to the Refund Policy

stepgig reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team. We are here to help you.

Thank you for choosing stepgig as your freelance marketplace. We value your trust and are committed to providing a reliable and secure platform for all your freelance needs.